Delivery & Returns
Please allow 10-14 days to receive all items of clothing. Depending on stock levels, this may be quicker. If you choose to collect on match night, please visit the merchandise desk with your order confirmation.
Returns on clothing are accepted within 28 days of receipt of the item for an exchange if the sizing is incorrect, or for a refund or exchange if the item is faulty.
Returns are not possible with tickets or sponsorship items.
Tickets will NOT be posted out to you. You will need to bring your confirmation email (or show on your phone) on match night, where you will be cross-referenced with our ticket system.
Tickets are non-refundable. However, if possible, we can swap your tickets to another game subject to availability.
You will receive a Season Ticket card prior or at the first game of the season on September 3rd.
Once you have made purchase of your sponsorship item, such as Business Club, Player Sponsorship or Own & Loan, a Giants member of staff will be in touch via email/phone to confirm details.
For more information or any questions regarding the club shop, please call 0161 791 8911 or email firstname.lastname@example.org.